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Returns & Exchanges

How do I place a return or exchange?

For more information, visit our Returns & Exchanges page.

Shipping

Where does Subtl Beauty ship?

Most countries except for UK, UAE and India.
You may experience longer delivery times when shipping outside of the US.

How Much Does Shipping Cost?

Inside the US - Standard Shipping (3-5 business days)

Orders under $45: $3.66
Orders over $45: FREE

Canada

Orders under $85: $5
Orders over $85: Free

    International

    Orders under $85: $9
    Orders over $85: Free

      When will my order ship?

      Please allow 1 to 2 business days for us to receive and process your order.

      I'm having trouble with tracking

      Sorry about that! Sometimes the shipping carrier takes a couple of days to process your shipment and update the status. If your tracking number isn't updating or tracking at all, reach out to us at hello@subtlbeauty.com and we will get it sorted for you.

      Product

      How can I find out more information about a product?

      You can learn all about our products on their individual product pages by clicking the photo of the product on the build page. If you have extra questions, you can direct them to hello@subtlbeauty.com

      Are your products vegan? Ethically Sourced? Cruelty-free?

      Great question! All of our powders – bronzer, highlighter and shine control powders are vegan-friendly as well as our brush!

      We are working to bring you vegan-friendly concealer and lip cheek but, truth be told, the vegan formulations sucked, so we wanted to spend more time on them before rolling them out.

      The only non-vegan ingredient being used in the Lip Cheek and Concealer is Lanolin Alcohol.

      Our formulations are all produced in the US to allow greater control over the sourcing and development and as far as cruelty-free, we would never hurt any fur-babies 🐰

      Click here for full list of ingredients.

      What does the order come with? 

      Each order comes with the following:

      1x Lid
      1x Applicator in the bottom of the stack

      You may purchase extra lids and applicators if you wish, but it’s not necessary. 

      Packaging Size

      Our packaging may be optimized for on-the-go, but this ain't your momma's typical TSA brand. 

      Size Augmentation and the Reality

      Fun Fact: We provide more makeup in our Lip + Cheek and Concealer layers than most "Full-Sized" makeup being offered online and at stores like Sephora and Ulta. Full-Size can range anywhere from 2.6g to 5g, and we are offering 3.5g of formulation in each of our products. Most other cosmetic companies skew their packaging with double-walled jars, and extra wide compact surfaces to make it seem like you're getting a ton of makeup, but more often than not, you are only getting a fraction of what you think you are getting. 

      Our packaging may be super compact, but we are certainly not skimping on product :)

      Can I build 2 stacks?

      Right now, we are only accepting 1 stack per order. If you would like to build 2, chat one of our stack experts so she can help you with that process.

      Update: You can now buy multiple Starter Stacks. These stacks contain our best-selling products and shades and are perfect if you're not sure what to build.

      What if I want 2 of the same product in my stack?

      You can adjust the quantity of a product on product page and cart page!

      What should I do if I receive the wrong product?

      If you received a product different from the one that you ordered, sorry about that! Please contact us at Hello@subtlbeauty.com and we’ll be sure to get you the product you ordered!

      Can't find your shade? Tell us the brand you're using and we will get it added to the matrix